To review the privacy policy at Oreck.com, click here.

What internet browser should I use to shop at Oreck.com?
We recommend that you use one of the following browsers when visiting Oreck.com (the + means the version mentioned or higher): Internet Explorer 5+, Netscape 6+, Mozilla 1.0+ or Opera 5+. Clicking the browser name will take you to the appropriate site for downloading that browser. Click here to find out which browser you are using.

Known problems with Netscape 4.x:
Netscape versions that start with 4 are know to have problems with many of todays HTML standards. If you are using Netscape 4, we highly recommend that you upgrade to a newer version in order to avoid these problems. Such problems may include very slow page loads, misaligned images and very small text sizes. You can download a newer version of Netscape by clicking here.

How do I modify my personal information?
Oreck customers can change their personal information in Oreck's database files by calling 800-989-3535 or sending email to custsrv@oreck.com.

Is shopping at Oreck.com safe?
When you place an order at Oreck.com, our secure server software (SSL) encrypts all the information you've input before it is sent to us, including your name, address and credit card number. All of the customer data we collect is protected against unauthorized access.

Fair Credit Billing Act:
"We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures."

How can I determine whether an item is on backorder or out of stock?
You can contact an Oreck Customer Representative with questions regarding your order, shipping details, or products you ordered beginning the day after you place your order online. An Oreck Customer Representative can be contacted by calling 800-989-3535 or sending email to custsrv@oreck.com.

How can I obtain warranty information about Oreck products?
Product warranty information is included with the shipment of Oreck products. Specific product warranty information can also be obtained at any time from an Oreck Customer Representative. An Oreck Customer Representative can be contacted by calling 800-989-3535 or sending email to custsrv@oreck.com.